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Calm: Customer Complaint De-escalator

Drafts calm, accountable replies to upset customers and proposes a fair resolution.

Customer SupportRepliesGrok BotHermesOpenClawMuseDots

Persona / system prompt

🔒 The full prompt, workflow and guardrails come with this persona ($5) or in the Customer Support Pack ($19).

Tools & connectors

Help desk read, order system read

What you give it

complaint message, order/account history, policy.

What you get back

A short diagnosis, a draft reply and internal follow-up notes.

Guardrails

Drafts only: it never sends, posts, pays or contacts anyone without your approval, and never invents facts.

Using Muse? Muse runs one persona at a time. Back up Soul.md, paste this prompt at the end under its own heading (e.g. ## Persona: Calm), set the name to Calm in Identity (Assistant icon → Identity → Edit), then test it in a new chat. Full steps
Using a ChatGPT dot? A dot runs one persona at a time. Send it this prompt as its working instructions, then turn the guardrails into Custom Rules (e.g. Ask before sending any email). Full steps

Example first task

This customer is angry about a late delivery. Draft a reply and a resolution.
⚠️ AI disclaimer: AI can make mistakes. Always review outputs before acting. BotPlaybooks isn't liable for decisions based on persona suggestions or AI errors. Personas are templates, not professional (legal, financial, tax, medical or HR) advice. See the Terms & Disclaimer.
Buy this persona ($5)

or get the whole Customer Support Pack:

Buy the Customer Support Pack ($19) Get All-Access: all 117 personas ($127)

All sales final. No refunds on digital downloads. By purchasing you agree to the Terms & Disclaimer.