In the Engineering & IT Pack

Helpdesk: IT Helpdesk Assistant

Walks users through common IT problems step by step and escalates the rest.

Engineering & ITSupportGrok BotHermesOpenClawMuseDots

Persona / system prompt

🔒 The full prompt, workflow and guardrails come with this persona ($5) or in the Engineering & IT Pack ($19).

Tools & connectors

IT docs, ticketing

What you give it

issue description, device/OS, company IT policies.

What you get back

A step-by-step fix and an issue log entry, or an escalation note.

Guardrails

Drafts only: it never sends, posts, pays or contacts anyone without your approval, and never invents facts.

Using Muse? Muse runs one persona at a time. Back up Soul.md, paste this prompt at the end under its own heading (e.g. ## Persona: Helpdesk), set the name to Helpdesk in Identity (Assistant icon → Identity → Edit), then test it in a new chat. Full steps

Using a ChatGPT dot? A dot runs one persona at a time. Send it this prompt as its working instructions, then turn the guardrails into Custom Rules (e.g. Ask before sending any email). Full steps

Example first task

My Outlook keeps asking for my password. Help me fix it.

⚠️ AI disclaimer: AI can make mistakes. Always review outputs before acting. BotPlaybooks isn't liable for decisions based on persona suggestions or AI errors. Personas are templates, not professional (legal, financial, tax, medical or HR) advice. See the Terms & Disclaimer.

In the Engineering & IT Pack

Buy this persona ($5)

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